Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Where can I find my Purchase Code?

To access your Purchase Code for an item:
  1. Log into your Marketplace account
  2. From your account dropdown links, select ‘Downloads
  3. Click the ‘Download’ button that corresponds with your purchase
  4. Select the ‘License certificate & purchase code’ download link. Your Purchase Code will be displayed within the License Certificate.
Purchase Code Location

Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Open a New Ticket

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Check Ticket Status

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