Welcome to the Support CenterIn order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Where can I find my Purchase Code?To access your Purchase Code for an item:
- Log into your Marketplace account
- From your account dropdown links, select ‘Downloads’
- Click the ‘Download’ button that corresponds with your purchase
- Select the ‘License certificate & purchase code’ download link. Your Purchase Code will be displayed within the License Certificate.
Open A New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.